Refund policy

Custom Art (Digital Orders) — 100% Money-Back Guarantee

Every Custom Art order is backed by our 100% Money-Back Guarantee while your art is being designed. Here's how it works:

  • Revisions first, on us. Every scene includes up to 5 free revisions. If something's off — the angle, a tine, the custom copy — just reply to your order confirmation email and we'll fix it together.
  • Still not happy? Full refund. If the revisions can't get it where you want it, we'll refund 100% of what you paid for the artwork. No processing fee, no hoops.
  • Once you approve your final design, the sale is final. The finished artwork and full-resolution file are yours, and the order is no longer refundable.
  • How to claim: reply to your order confirmation email and say the word. Refunds go back to your original payment method, and most show up within 3–5 business days depending on your bank.

Mini Mounts

Mini Mounts are custom-made physical replicas. If we can't work with your 360 video, or your design hasn't been started yet, we'll refund you in full. Once you approve your design, your Mini Mount is non-refundable.

Prints of Your Custom Art

Prints (gloss, canvas, metal) are made to order from your approved artwork and are non-refundable once printed. If your print arrives damaged or defective, see Damaged or Wrong Items below — we'll make it right.

Apparel

We accept returns and exchanges on apparel up to 30 days from the purchase date. Items must be unused and in the same condition you received them, with manufacturing stickers attached.

  • Refunds are issued to your original payment method after we receive and review the returned item — please allow 5–7 days for return processing.
  • Shipping is non-refundable; refunds cover the cost of the product only.
  • Apparel returns are subject to a $4.95 processing fee, deducted from the refund. This fee applies to apparel only — never to Custom Art, Mini Mounts, or prints.
  • If returned clothing arrives to us in used condition, we'll send it back to you without a refund, and return shipping will be your responsibility.

Damaged or Wrong Items

If you received the wrong item, or your item arrived damaged, we'll make it right and provide a prepaid return shipping label. If you're returning or exchanging for any other reason, return shipping is on you.

Questions?

Issues come up — we get it. Reply to your order email or contact us anytime and we'll make it right.